Import Collection Syntax or Upload File Options

Trying to import a Lorcana collection via .csv file/.txt file is impossible. The examples given in the "directions" are not clear for every case - for example, I'm importing a Lorcana card collection, not video games or Pokemon, so it would be super helpful if there was a clear breakdown or forum topic dedicated to the proper syntax required for the system to register the list. I've been at this for over an hour only to see every single item on my list returning as "not found." The issue is, it's promised a 90-99% match rate, but with the way this has been going, I'd be lucky to get 1% match rate at this point. I've even tried switching things around multiple times and writing it in multiple different ways, even trying to download my collection via .csv file to try and backwards engineer the process. Out of a collection of 1120 cards, only 183 were properly imported, and I can't get the rest to upload. Please update the directions to provide a detailed breakdown to make this easier, or just give me the option to upload the file! It's crazy to ask people to pay for this and then just point them to the super unhelpful "directions" every time they ask about it - and trust me, I checked the topics before posting this!